Privacy Policy

Effective and last updated: 24 September 2026

Short version: Poised has no user account and never saves or uploads your microphone audio. Rehearsal text is processed only to return role-play, natural spoken playback, and coaching. Local coaching history and saved plans remain on your device. We use no ads and do not track you across apps or websites.

Who this policy covers

This policy describes the Poised iPhone and iPad app and its public support website. Poised is operated from Australia and provides communication-skills coaching for everyday conversations; it is not therapy or medical, legal, financial, or crisis advice.

Information that stays on your device

• Audio: from the moment you tap to start speaking until you tap to finish, Apple’s on-device speech recognition processes microphone buffers. Poised does not write audio to a file, upload it, or retain it after the response.
• Practice history: scores, coaching, delivery summaries, dates, settings, and saved conversation plans are stored locally on your device. Rehearsal transcripts are not saved to practice history.
• Purchase access: Apple StoreKit provides verified subscription status so the app can show the features you bought.

Information processed to provide AI rehearsal

Poised asks for your permission before any rehearsal text leaves your device. When you send a rehearsal response, Poised sends the transcript text accumulated for that active rehearsal, the selected scenario and pressure level, and—only for a custom rehearsal—the bounded role, situation, desired outcome, and optional boundary you entered. Our API service selects the server-owned role-play instructions, removes older interior turns when the size limit requires it, and sends that bounded text to a third-party AI service, which writes the other person's next reply or your debrief.

The text you send is shared with that AI service so it can write the reply. Poised does not maintain a server transcript archive and does not itself use rehearsal content for advertising or model training. Do not send text you do not want processed this way; you can withdraw your permission at any time in Settings, and the app then sends nothing further until you allow it again. Contact Poised support for privacy requests. Poised does not write your full request transcript to quota records. So that an exact duplicate of the same request can be settled without generating or charging for a second reply, a completed AI reply or debrief—not your full request transcript—may be kept in a bounded replay record in our API's database for up to seven days, then expires with the attempt's rolling quota record. This response-recovery record is encrypted at rest, is keyed to the HMAC-pseudonymous installation or subscription quota subject, and may contain a line quoted from text you submitted. Do not enter names or details you do not want processed; the app encourages roles instead of names.

Natural counterpart voice

If spoken replies are enabled, the generated counterpart reply—not your microphone recording—is sent through Poised's authenticated service to our own self-hosted speech synthesizer on Amazon Web Services. The synthesizer creates the requested voice in memory and returns a WAV audio response. Poised does not create a server audio library, use the text or audio for training, or retain the generated clip after the request. If neural playback is delayed or unavailable, the app can use the best compatible Apple voice already available on your device.

Security and subscription verification

Release builds use Apple App Attest to help verify that premium requests come from a legitimate copy of Poised. Apple and our verification service process a cryptographic app-instance key, one-time challenges, assertion counters, and integrity evidence. For Pro verification, the app may send Apple’s signed StoreKit transaction JWS, containing subscription product and status information. We never receive your payment-card details. The verifier converts Apple's verified original subscription transaction identifier into a one-way HMAC pseudonym so one paid fair-use allowance applies across devices and reinstalls. The raw identifier is not stored in the quota ledger or returned to the app. A short-lived signed capability and pseudonymous quota record protect paid access and abuse limits; they are not a Poised profile or advertising identifier.

No usage analytics

Poised does not collect or send product, reliability, paywall, purchase, restore, voice-permission, or performance analytics. Its typed analytics boundary is compiled as a stateless no-op and the app contains no analytics-ingestion client. Functional requests still send only the information needed to provide coaching, enforce allowance limits, prepare optional natural speech, and verify subscription access as described in this policy.

Website data

This website is static and uses no cookies, advertising pixels, analytics scripts, or third-party fonts. Vercel hosts the pages and necessarily processes standard web-request data to deliver and secure them.

Sharing and subprocessors

We use Apple for StoreKit, App Attest, microphone permission, and on-device speech recognition; Amazon Web Services to run our API, rate limiting, pseudonymous quota enforcement, bounded response recovery, and our self-hosted counterpart-voice synthesis (while we finish moving our API during 2026, some requests are still served by Cloudflare); a third-party AI service to write the requested role-play replies and coaching; and Vercel for this website and to route app requests to our API. We may disclose information if legally required or to protect users and the service. We do not sell personal information or share it for cross-context behavioral advertising.

Retention and deletion

Use Settings → Delete local practice data to remove saved scores, coaching, delivery summaries, and conversation plans from the device. Deleting the app also removes its local data, subject to your device backups. Poised has no account or server transcript history to delete. Short-lived capabilities expire automatically. Pseudonymous integrity, abuse-prevention, and quota records are retained only as needed to secure and operate the service and are not designed to identify you. Email support@keenshift.ai with privacy questions.

Children and sensitive use

Poised is not directed to children under 13, and we do not knowingly collect personal information from them. If explicit self-harm or suicide language is entered, the app deterministically stops role-play before sending or scoring that turn and shows immediate-help resources.

International processing and changes

Our service providers, including the AI service, may process data in countries other than yours. We may update this policy as Poised changes; the effective date above will change when we do.